Where to Find Same-Day Health Care
Learn Where to Get Care When You Need It Fast
Your Health Net plan offers lots of options for same-day care
There are times when your doctor isn’t available when you need care fast. And when you know your best same-day care option you can save:
- Time
- Travel
- Worry
If you feel that you are having an emergency, call 911 right away or go to the nearest ER.
The guidelines below can help you make the right choice when you need same-day health care services.
| Compare your needs | Available from the comfort of your home: Telehealth1 (e.g., Teladoc) | Available from the comfort of your home: Nurse Advice Line | Options outside of your home: Urgent care (centers) |
|---|---|---|---|
| Visit by phone |  | | Not Available |
| Video from anywhere2 | | Not Available | Not Available |
| 24/7 access | | | Not Available |
| Get prescriptions when medically needed3 | | Not Available | |
| Treat non-emergencies like UTI, allergies, upset stomach, rashes | | Not Available | |
| Receive labs and diagnostics | Not Available | Not Available | 4 |
| Can refer patient to ER | | | |
| Shorter wait times5 | | | |
| Can treat serious conditions (e.g. fractures, stitches, allergic reactions, asthma attacks | Not Available | Not Available | |
| Behavioral health | | Not Available | |
1 Members may use the select telehealth services provider found on their member identification (ID) card for telehealth visits ($0 copayment) to treat many non-emergency common illnesses. Deductible may apply for some plans.
2 Teladoc visits are valid within the 50 U.S. states, Washington DC and Puerto Rico.
3 Access to telehealth services does not guarantee a prescription.
4 Not all urgent care centers offer lab and/or diagnostic services.
5 5 In 2023, the average ER wait time in Oregon for patients before being admitted as inpatients was more than 2 ½ hours. Information varies by location. See resource: ER wait times are growing in Oregon. Axios
Health Net has teamed up with Teladoc Health to offer you access to telehealth services.
You can use Teladoc Health to get the care you need when you can't see your Primary Care Physician (PCP). General medical appointments are available 24/7. This includes:
- Pediatrics
- Urgent care
- Women’s health and more
Therapy and counseling appointments are also available weekdays from 7:00 a.m. through 9:00 p.m. (Pacific time). Please call Teladoc Health toll free at 800-TELADOC (800-835-2362). Or, visit Teladoc Health to make your first appointment.
Reach out to a registered nurse – 24 hours a day – and get instant support. Members can call the Nurse Advice Line at 800-893-5597 and get answers to questions about:
- Cold and flu symptoms
- Minor burns
- Minor illness and injury
- Bug bites, stings and more
For non-life-threatening concerns, urgent care centers come in handy. And for the most part they have a lower out-of-pocket cost than an ER visit. Get same-day care for non-emergency illnesses or injuries. Some urgent care centers now provide x-rays and lab tests as well. Urgent care center benefits include:
- After-hours care
- Shorter wait times than an emergency room (ER) as a rule
- No appointment needed
Find an Urgent Care Center near you
Source: Axios. ER wait times are rising in Oregon
This information is intended for educational purposes only and should not be interpreted as medical advice. Please consult your physician for advice about changes that may affect your health.