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Behavioral Health

Behavioral Health is, in part, the study of behavior as it relates to a person's mental well-being. Maintaining a healthy mindset is very important to the success of your health.

We strive to serve you exceptionally well by listening carefully, understanding your needs, developing solutions to meet those needs and delivering results that improve your quality of life.

What's Covered?

Your Health Net Behavioral Health plan covers medically necessary mental health services and substance use disorder treatment. Benefits generally include:

  • Sessions with therapists, psychiatrists or psychologists
  • Treatment in settings that meet your medical needs – from care for a few hours per day, several days a week (referred to as "alternate levels of care"), to 24-hour care (referred to as "inpatient treatment")
  • Treatment follow-up and aftercare

Health Net Behavioral Health does not provide or administer prescription drug or pharmacy benefits. Please consult your medical plan documents or your medical plan's website for information about your prescription drug coverage.

Please call Health Net Behavioral Health or refer to your official plan documents (Summary Plan Description or Evidence of Coverage), or your employer's Group Services Agreement for details about:

  • Who is eligible for plan benefits (usually full-time employees and their dependents)
  • What services require preauthorization
  • What services are covered when you use an Health Net Behavioral Health network provider
  • What services are covered when you use a provider who's not in our network (some plans only cover in-network services)
  • Your out-of-pocket costs
  • Benefit exclusions and limitations


Customer Service for Health Net Behavioral Health

Same-day behavioral health access via Teladoc for commercial PPO members

Crisis Support

If you or someone you know is struggling or in a mental health crisis, help is available. Call or text 988 or chat online at 988lifeline.org.

988 is available in American Sign Language online

Personas que hablan español ahora pueden conectarse directamente con consejeros para crisis de habla hispana: